-
Human Resources Training: HR for the Non-HR Manager
$65.00This course will introduce you to basic human resource functions, including hiring, orientation, training, performance management, diversity, privacy, and disciplinary issues. -
Microsoft PowerPoint Online: Working with SmartArt
$99.00In this course you will learn how to create, modify, and format SmartArt. -
Getting Started with Microsoft 365: Managing Security
$99.00Manage domains Monitor Microsoft 365 security and compliance -
Microsoft 365 Excel: Part 3: Excel Online
$99.00How to access and use Excel Online Features that differ between Excel Online and the Excel desktop application -
Microsoft 365 Excel: Part 3: Working with Multiple Workbooks
$99.00Arrange windows Link to data in multiple workbooks Consolidate data -
Improving Processes With Gap Analysis
$99.00You will learn how to embrace Process Improvement with Gap Analysis during this course which provides you with the knowledge of what gap analysis is, examples, templates, and the guidance to implement an analysis in your situation. -
Design Thinking: An Introduction
$75.00This course is designed to get you started using design thinking to solve problems more creatively. You will better understand problems from the customer's perspective as you apply different brainstorming techniques to identify innovative ideas. You will be able to use effective design research through use of prototypes and testing to test your ideas and keep your design ideas moving forward. Upon completion you will be ready to take on your next project using a design thinking process. -
Orientation Handbook: Getting Employees Off to a Good Start
$65.00In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs. -
Dealing With Difficult People
$65.00Upon completion of this course, you will be able to recognize how your own attitudes and actions affect others; find new and effective techniques for dealing with difficult people; be familiar with some techniques for managing and dealing with anger; and develop coping strategies for dealing with difficult people and difficult situations. -
Critical Elements of Customer Service
$65.00This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon.
