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    Lean Process Improvement

    $60.00
    This course will teach you the foundations of Lean through the Toyota precepts and the five critical improvement concepts (value, waste, variation, complexity, and continuous improvement). Then, you will learn about tools to perform continuous improvement in your organization, including 5S, 5W-2H, PDSA, DMAIC, Kaizen, Genchi Genbutsu, and Lean data mapping methods.
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    Visio 2013 Core Essentials – Customizing the Interface

    $99.00
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    Excel 2016 Part 1: Printing Workbook Contents

    $99.00
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    Call Center Training: Sales and Customer Service Training for Call Center Agents

    $99.00
    In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize.
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    Critical Thinking

    $65.00
    In this course, youll learn what critical thinking is all about, what characteristics a critical thinker has, and what skills you may want to work on. Then, youll work your way through a seven-step critical thinking model. Supporting skills, such as asking good questions, applying common sense, and thinking creatively, are also covered.
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    Celebrating Diversity in the Workplace

    $50.00
    In this course, you will learn what diversity means and what some of its related terms are. Youll also consider how your world has changed and how stereotypes impact people. Then, youll learn how to use the four cornerstones of diversity and the STOP technique to encourage a diverse workplace. You will also learn how to manage for diversity and deal with discrimination issues.
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    Basic Internet Marketing

    $55.00
    In this course, you will learn how to market online, where your target market is, and what results you are getting. You will also learn about search engine optimization, e-mail campaigns, pay per click advertising, and more.
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    Advanced Project Management

    $75.00
    In this course, you will focus on two areas of advanced project management. The first area is advanced project management techniques, such as communication plans and status meetings. The second area is general management skills, such as building a winning team and rewarding team members.
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    Word 2007 Foundation – Creating Documents

    $99.00
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    Visio 2013 Expert – Editing a PivotDiagram

    $99.00
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    NLP Tools for Real Life

    $99.00
    This course will teach you about anchoring, establishing congruency, developing rapport, creating outcomes, interpreting and presenting information efficiently, and self-hypnosis.
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    Excel 2010 Intermediate – Showing Data as a Graphic

    $99.00
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    ExceL 2016 VBA: Performing Calculations

    $99.00
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    Word 2016 Part 1 – Adding Tables

    $99.00
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    Word 2016 Part 3: Managing Document Versions

    $99.00
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    Skype for Business – The Basics

    $99.00
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    Excel 2007 Intermediate – Working with Functions and Formulas

    $99.00
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    Visio 2013 Core Essentials – Managing Pages

    $99.00
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    Business Contact Manager 2010 – Customizing Business Contact Manager

    $99.00
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    SharePoint 2016 For Users: Opening and Navigating SharePoint Team Sites

    $99.00
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    OneNote 2010 Foundation – Overview of OneNotes Command Tabs

    $99.00
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    Google G Suite Connect and Access: Google Hangouts

    $99.00
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    Access 2013 Advanced Essentials – Creating Subforms

    $99.00
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    Business Contact Manager 2010 – Doing More with Business Contact Manager

    $99.00
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    Outlook 2013 Core Essentials – Getting Organized

    $99.00
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    SharePoint Designer 2013 Core Essentials – Creating Site Pages

    $99.00
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    Excel 2016 VBA: Working With Multiple Worksheets

    $99.00
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    Visio 2016 Part 2: Creating Shapes, Stencils, And Templates

    $99.00
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    SharePoint Designer 2013 Core Essentials – Creating Workflows

    $99.00
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    Delegation: The Art Of Delegating Effectively

    $75.00
    This course will teach you how delegation can make you more successful, ways that you can delegate, techniques for giving instructions, how to monitor delegation results, and how to give good feedback. You will also learn an eight-step delegation process that you can customize for any situation.
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    Introduction to Neuro Linguistic Programming

    $99.00
    This introductory course will teach the basics of neuro linguistic programming (NLP). Youll learn about key terms, the NLP presuppositions, the NLP senses, eye cues, enriched language, clean questions, and hypnotic language.
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    Word 2007 Expert – Managing Documents

    $99.00
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    Microsoft 365 Teams: Customizing Channels

    $99.00
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    Word 2013 Core Essentials – Working with Paragraphs

    $99.00
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    Visio 2013 Core Essentials – Arranging Shapes

    $99.00
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    Project 2016 Part 1: Working With Project Resources

    $99.00
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    Skype for Business – Presenting with Skype for Business, Part One

    $99.00
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    Access 2013 Advanced Essentials – Managing Data

    $99.00
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    PowerPoint 2016 Part 2 – Customizing Design Templates

    $99.00
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    Honing and Delivering Your Message

    $99.00
    Learn how to clarify your message and how to present it, successfully communicate your message, and ensure your listeners hear what you want to get across to them with the Honing and Delivering Your Message course.
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