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“Call Center Training: Sales and Customer Service Training for Call Center Agents” has been added to your cart. View cart
  • PowerPoint 2013 Core Essentials - Formatting Text
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    PowerPoint 2013 Core Essentials – Formatting Text

    $99.00
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  • Design Thinking: An Introduction
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    Design Thinking: An Introduction

    $75.00
    This course is designed to get you started using design thinking to solve problems more creatively. You will better understand problems from the customer's perspective as you apply different brainstorming techniques to identify innovative ideas. You will be able to use effective design research through use of prototypes and testing to test your ideas and keep your design ideas moving forward. Upon completion you will be ready to take on your next project using a design thinking process.
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  • Access 2016 Part 2: Using Data Validation
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    Access 2016 Part 2: Using Data Validation

    $99.00
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  • Publisher 2016: Formatting Text in a Publication
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    Publisher 2016: Formatting Text in a Publication

    $99.00
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  • Access 2010 Intermediate - Working with Reports
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    Access 2010 Intermediate – Working with Reports

    $99.00
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  • Publisher 2013 Core Essentials - Working with Pages
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    Publisher 2013 Core Essentials – Working with Pages

    $99.00
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  • Microsoft Skype for Business 2016: Working with Messages and Contacts
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    Microsoft Skype for Business 2016: Working with Messages and Contacts

    $99.00
    In this course you will learn how to send instant messages and use related features, manage contacts, and customize the contacts view.
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  • OneNote 2010 Intermediate - Adding Shapes and Images to Notes
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    OneNote 2010 Intermediate – Adding Shapes and Images to Notes

    $99.00
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  • SharePoint Designer 2010 Foundation - Customizing Your Site
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    SharePoint Designer 2010 Foundation – Customizing Your Site

    $99.00
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  • Honing and Delivering Your Message
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    Honing and Delivering Your Message

    $99.00
    Learn how to clarify your message and how to present it, successfully communicate your message, and ensure your listeners hear what you want to get across to them with the Honing and Delivering Your Message course.
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  • Dynamite Sales Presentations
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    Dynamite Sales Presentations

    $99.00
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  • Microsoft 365 Outlook: Part 2: Advanced Calendar and Task Management
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    Microsoft 365 Outlook: Part 2: Advanced Calendar and Task Management

    $99.00
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  • Word 2010 Foundation - Advanced Tabs and Customization
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    Word 2010 Foundation – Advanced Tabs and Customization

    $99.00
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  • OneNote 2013 Expert - Working with Versions
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    OneNote 2013 Expert – Working with Versions

    $99.00
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  • Conference and Event Management
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    Conference and Event Management

    $75.00
    After you complete this course, you will be able to: Plan a complete corporate event, including an agenda, budget, and goals, Keep your event on budget, Select an appropriate venue, Design a promotional plan, Determine whether partners, sponsors, and volunteers can help to make your event unforgettable, Select speakers and a master of ceremonies to add impact to your event, Engage your event participants, and Evaluate the process once it is all wrapped up.
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  • Microsoft Sway: Getting Started with Sway
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    Microsoft Sway: Getting Started with Sway

    $99.00
    In this course, you will learn how to launch Sway, create a new Sway project, create and manage cards, and manage Sway projects.
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  • Outlook 2010 Foundation - Sending E-Mail
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    Outlook 2010 Foundation – Sending E-Mail

    $99.00
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  • Word 2007 Advanced - Advanced Topics
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    Word 2007 Advanced – Advanced Topics

    $99.00
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  • Outlook 2013 Advanced Essentials - Using the Favorites List
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    Outlook 2013 Advanced Essentials – Using the Favorites List

    $99.00
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  • Word 2013 Expert - Working with Equations
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    Word 2013 Expert – Working with Equations

    $99.00
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  • PowerPoint 2013 Core Essentials - Inserting Art and Objects, Part One
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    PowerPoint 2013 Core Essentials – Inserting Art and Objects, Part One

    $99.00
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  • CRM: An Introduction to Customer Relationship Management
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    CRM: An Introduction to Customer Relationship Management

    $99.00
    This course will teach you how to make a decision about the need for CRM, the benefits of CRM, and how to coordinate the base requirements for a CRM undertaking.
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  • Windows 10 Part 2: Working With Apps In Windows 10
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    Windows 10 Part 2: Working With Apps In Windows 10

    $99.00
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  • Excel 2016 Part 2 - Visualizing Data with Charts
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    Excel 2016 Part 2 – Visualizing Data with Charts

    $99.00
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  • Creating Successful Staff Retreats
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    Creating Successful Staff Retreats

    $99.00
    In this course you are going to learn a comprehensive approach to crafting a successful staff retreat for your organization. You are going to look at why retreats are conducted, look at retreat undertaking categories and then advance to the development and presentation of retreat activities. Your retreat education doesnt stop there as you are also going to learn how to identify the critical elements of a staff retreat and you will learn to create a planning checklist and about the keys of running a retreat. When the retreat is over, your responsibilities arent, you need to evaluate how things went so you will learn how to create an evaluation and follow up.
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  • Publisher 2013 Advanced Essentials - Working with Styles
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    Publisher 2013 Advanced Essentials – Working with Styles

    $99.00
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  • Project 2010 Foundation - Creating a Basic Project
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    Project 2010 Foundation – Creating a Basic Project

    $99.00
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  • Excel 2013 Advanced Essentials - Advanced PivotTable Features
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    Excel 2013 Advanced Essentials – Advanced PivotTable Features

    $99.00
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  • Being a Team Player
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    Being a Team Player

    $60.00
    Teamwork is essential in any organization, and strongly influences whether a venture succeeds or fails. Participants will learn what characteristics are common to team players, how to demonstrate to others that you are a good team player, types of teams and which ones are vital to every workplace, reasons teams fail, and strategies to ensure success. Other courses that may be of interest are Creating a Positive Work Environment, Making Your Business Better, Problem Solving and Decision Making, Team Building- Developing High Performance Teams, and Communication Strategies.
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  • Making Training Stick
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    Making Training Stick

    $99.00
    In this course, youll learn ways to help make your training workshops stickier so that the learners will retain the material better. You will familiarize yourself with strategies that can help learning to stick with the audience in an effective and meaningful way. You will learn how to keep learners focused and motivated to absorb material. Also, you will learn ways to develop an effective training style, using appropriate training aids and techniques.
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  • Word 2013 Advanced Essentials - Creating Outlines
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    Word 2013 Advanced Essentials – Creating Outlines

    $99.00
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  • Word 2007 Expert - Managing Documents
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    Word 2007 Expert – Managing Documents

    $99.00
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  • Excel 2016 Part 1: Getting Started with Microsoft Excel 2016
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    Excel 2016 Part 1: Getting Started with Microsoft Excel 2016

    $99.00
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  • Microsoft Office 365 Part 2: Organizing with Office 365
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    Microsoft Office 365 Part 2: Organizing with Office 365

    $99.00
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  • Microsoft 365 Outlook Part 1: Customizing the Outlook Environment
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    Microsoft 365 Outlook Part 1: Customizing the Outlook Environment

    $99.00
    Customize the Outlook interface, and create and manage Quick Steps.
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  • Intrapreneurship
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    Intrapreneurship

    $85.00
    In this course, youll learn what intrapreneurship is all about. You will learn about the history and culture of intrapreneurship and assess your own intrapreneurial qualities. Youll also explore different ways that you can contribute to the intrapreneurial process. As well, youll learn how to develop, screen, sell, and implement your ideas.
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  • PowerPoint 2013 Advanced Essentials - Working with Comments
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    PowerPoint 2013 Advanced Essentials – Working with Comments

    $99.00
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  • Excel 2007 Advanced - Advanced Topics
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    Excel 2007 Advanced – Advanced Topics

    $99.00
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  • Word 2007 Intermediate - Using Time Saving Tools
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    Word 2007 Intermediate – Using Time Saving Tools

    $99.00
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  • Windows 10 Part 2: Configuring System Settings
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    Windows 10 Part 2: Configuring System Settings

    $99.00
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