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“Call Center Training: Sales and Customer Service Training for Call Center Agents” has been added to your cart. View cart
  • Outlook 2013 Advanced Essentials - Managing Personal Folders
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    Outlook 2013 Advanced Essentials – Managing Personal Folders

    $99.00
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  • Business Ethics for the Office
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    Business Ethics for the Office

    $50.00
    In this course, you will learn what the terms ethics, morals, and values mean. Then, you will learn about several different ethical frameworks, including Kohlbergs six stages, philosophical approaches, personal values, and codes of ethics. You will also learn how to avoid ethical dilemmas, make ethical decisions, handle common ethical dilemmas, and recover from mistakes.
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  • Word 2007 Expert - Working with References
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    Word 2007 Expert – Working with References

    $99.00
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  • Microsoft 365 PowerPoint: Part 1: Preparing to Deliver Your Presentation
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    Microsoft 365 PowerPoint: Part 1: Preparing to Deliver Your Presentation

    $99.00
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  • PowerPoint 2016 Part 2 - Collaborating on A Presentation
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    PowerPoint 2016 Part 2 – Collaborating on A Presentation

    $99.00
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  • Excel 2016 PowerPivot: Manipulating PowerPivot Data
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    Excel 2016 PowerPivot: Manipulating PowerPivot Data

    $99.00
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  • Excel 2007 Expert - Expert Topics
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    Excel 2007 Expert – Expert Topics

    $99.00
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  • Project 2013 Expert - Formatting the Gantt Chart, Part Two
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    Project 2013 Expert – Formatting the Gantt Chart, Part Two

    $99.00
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  • Microsoft 365 Teams: Customizing Your Teams Experience
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    Microsoft 365 Teams: Customizing Your Teams Experience

    $99.00
    Manage your Teams profile Manage teams Add bots and apps to Teams
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  • SharePoint 2016 For Users: Using Collaboration and Communication Features
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    SharePoint 2016 For Users: Using Collaboration and Communication Features

    $99.00
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  • Introduction to HTML and CSS Coding Part 2: Writing Your Best Code
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    Introduction to HTML and CSS Coding Part 2: Writing Your Best Code

    $99.00
    In this course, you will learn about, standards-compliant markup, semantic elements, proper document structure, syntax organization, organizing code with comments, writing CSS with multiple lines and spaces, using proper class names, and using shorthand properties and values.
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  • PowerPoint 2013 Core Essentials - Formatting the Presentation
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    PowerPoint 2013 Core Essentials – Formatting the Presentation

    $99.00
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  • Successfully Managing Change
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    Successfully Managing Change

    $99.00
    This course covers how to manage and cope with change and how to help those around you, too. Topics explored include understanding, accepting and reacting to change; and strategies for assisting with change to be accepted and implemented in the workplace.
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  • Access 2013 Expert - Using Subqueries
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    Access 2013 Expert – Using Subqueries

    $99.00
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  • PowerPoint 2016 Part 1: Adding Tables to Your Presentation
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    PowerPoint 2016 Part 1: Adding Tables to Your Presentation

    $99.00
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  • Windows 8 Foundation - Working with the Windows 8 Start Screen
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    Windows 8 Foundation – Working with the Windows 8 Start Screen

    $99.00
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  • Windows 8 Advanced - Sharing Files and Folders
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    Windows 8 Advanced – Sharing Files and Folders

    $99.00
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  • Excel 2013 Advanced Essentials - Advanced Formula Tasks
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    Excel 2013 Advanced Essentials – Advanced Formula Tasks

    $99.00
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  • Google G Suite Create: Google Slides
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    Google G Suite Create: Google Slides

    $99.00
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  • Access 2010 Foundation - Creating a Database
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    Access 2010 Foundation – Creating a Database

    $99.00
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  • Skype for Business - Alerts and Alert Sounds
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    Skype for Business – Alerts and Alert Sounds

    $99.00
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  • OneNote 2016: Sharing And Collaborating With Notebooks
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    OneNote 2016: Sharing And Collaborating With Notebooks

    $99.00
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  • PowerPoint 2013 Advanced Essentials - Using Handout Masters
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    PowerPoint 2013 Advanced Essentials – Using Handout Masters

    $99.00
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  • Creating a Google AdWords Campaign
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    Creating a Google AdWords Campaign

    $55.00
    In this one-day course, you will learn how Google AdWords work, what pay per click means, the importance of correctly setting an AdWord budget, how to select keywords and set up ad groups, how to design a compelling ad, and how to make adjustments to increase success.
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  • Slack for Business: Working with Slack Teams
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    Slack for Business: Working with Slack Teams

    $99.00
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  • PowerPoint 2013 Core Essentials - Inserting Art and Objects, Part Two
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    PowerPoint 2013 Core Essentials – Inserting Art and Objects, Part Two

    $99.00
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  • Introduction to HTML and CSS Coding: Styling Text with CSS
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    Introduction to HTML and CSS Coding: Styling Text with CSS

    $99.00
    In this course you will learn how to change the font-family of a section of text, change the font size of a section of text, use additional CSS text properties, including font-style, font-weight, line-height, and text-align, and use the CSS font style shorthand.
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  • Project 2013 Core Essentials - Managing Resources
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    Project 2013 Core Essentials – Managing Resources

    $99.00
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  • Windows 8 Foundation - The Basic Windows 8 Applications, Part Two
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    Windows 8 Foundation – The Basic Windows 8 Applications, Part Two

    $99.00
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  • Cybersecurity 1: Fundamentals for Employees
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    Cybersecurity 1: Fundamentals for Employees

    $99.00
    Starting with an understanding of the history and the current state of cyberattacks in terms of quantity and cost to business this course has the participant explore the various forms of cybercrime so they know how to recognize and defend against them at a company and an individual level. Further it explores the role of information obtained on social media platforms in these attacks and allows so the participant to understand what they should and should not be putting on these platforms. This ends with participants creating their own Personal Cybersecurity Plan.
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  • Getting Started with Microsoft 365
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    Getting Started with Microsoft 365

    $99.00
    Navigate your account Find help and change your account settings Use desktop apps with Microsoft 365
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  • Visio 2013 Core Essentials - Formatting the Page
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    Visio 2013 Core Essentials – Formatting the Page

    $99.00
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  • Microsoft Office 365: 2018 Feature Updates
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    Microsoft Office 365: 2018 Feature Updates

    $99.00
    By the end of this course, users should be comfortable using the new features released in 2018 for the desktop version of Microsoft Office 365, including features of Microsoft Word, Excel, PowerPoint, Outlook, Access, and Visio.
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  • SharePoint Designer 2013 Core Essentials - Using Versions
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    SharePoint Designer 2013 Core Essentials – Using Versions

    $99.00
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  • Excel 2010 Foundation - Editing Your Workbook
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    Excel 2010 Foundation – Editing Your Workbook

    $99.00
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  • Microsoft Access 365: Part 1: Create Advanced Queries
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    Microsoft Access 365: Part 1: Create Advanced Queries

    $99.00
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  • Excel 2016 Part 1: Getting Started with Microsoft Excel 2016
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    Excel 2016 Part 1: Getting Started with Microsoft Excel 2016

    $99.00
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  • Word 2007 Intermediate - Using Time Saving Tools
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    Word 2007 Intermediate – Using Time Saving Tools

    $99.00
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  • Project 2013 Core Essentials - Customizing the Interface
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    Project 2013 Core Essentials – Customizing the Interface

    $99.00
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  • Promoting a Marketing Webinar
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    Promoting a Marketing Webinar

    $75.00
    At the end of this course, you will be able to define the marketing objectives of your webinar, create an attendee avatar to connect with your target audience, create and use a lead magnet, develop a promotion strategy, explore the potential of a joint venture, and create a webinar marketing calendar.
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