This course will introduce you to the history of emotional intelligence and what its all about. Youll explore the most popular theories, including the EI blueprint, Martin Seligmans ABCs of optimism, the VALUE and SOLER techniques, Ekmans seven basic emotions, and Plutchiks wheel. Youll also explore your personal values and vision statement to help guide you in your emotional intelligence development.
After you complete this course, you will be able to:
Understand the importance of professional presence on the job
Understand the importance of a positive attitude
Understand the role of stress reduction in nurturing a positive attitude and appreciate various methods of stress reduction
Determine your own level of assertiveness and understand and improve your assertiveness
Learn how to self-manage to become more effective and efficient
Learn the importance of working as a team member
Improve your communication skills, including listening, questioning, and non-verbal communication, and learn how to set goals and create a personal action plan.
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