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Call Center Training: Sales and Customer Service Training for Call Center Agents
$99.00In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Microsoft PowerPoint Online: Getting Started
$99.00In this course you will learn how to get started with PowerPoint Online, create, edit, and view presentations, and get help in PowerPoint Online. -
Cybersecurity 1: Fundamentals for Employees
$99.00Starting with an understanding of the history and the current state of cyberattacks in terms of quantity and cost to business this course has the participant explore the various forms of cybercrime so they know how to recognize and defend against them at a company and an individual level. Further it explores the role of information obtained on social media platforms in these attacks and allows so the participant to understand what they should and should not be putting on these platforms. This ends with participants creating their own Personal Cybersecurity Plan. -
Building Relationships for Success in Sales
$60.00This course will teach you how to leverage customer-focused selling, identify what influences relationships, expand your communication skills, manage your body language, develop a professional handshake, and grow your network. -
Microsoft 365 Outlook Part 1: Getting Started With Outlook 365
$99.00Navigate the Outlook interface, perform basic email functions, and use Outlook help. -
Getting Started with Microsoft 365: Your Subscription Package
$99.00Office apps that come with your subscription Services included with your subscription -
Conversational Leadership
$75.00In this course, you will learn about the fundamental elements of meaningful conversations, the four-I model of organizational conversation, the conversational leadership framework, and the World Caf model. All of these tools will help you become a conversational leader and build stronger teams in your workplace.
