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“Call Center Training: Sales and Customer Service Training for Call Center Agents” has been added to your cart. View cart
  • Slack for Business: Communicating with Slack
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    Slack for Business: Communicating with Slack

    $99.00
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  • OneNote 2013 Advanced Essentials - Syncing Your Notebook
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    OneNote 2013 Advanced Essentials – Syncing Your Notebook

    $99.00
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  • SharePoint Designer 2013 Core Essentials - The Basics
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    SharePoint Designer 2013 Core Essentials – The Basics

    $99.00
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  • OneNote 2013 Expert - Customizing OneNotes Security
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    OneNote 2013 Expert – Customizing OneNotes Security

    $99.00
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  • Motivation Training: Motivating Your Workforce
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    Motivation Training: Motivating Your Workforce

    $65.00
    To start this course, you will learn about some basic motivation theories. You will also learn about setting goals, identifying values, and ways to create a motivational climate.
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  • Workplace Harassment: What It Is and What to Do About It
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    Workplace Harassment: What It Is and What to Do About It

    $70.00
    After completing this course, you will be able to identify acceptable and unacceptable behavior in the workplace, apply the benefits of harassment training, define the various types of harassment, assist in the creation of a harassment policy, understand ways to prevent and protect yourself from harassment, know what to do if you are the target of harassment or are accused of harassment, understand the complaint process, and how to help your workplace adjust after a harassment incident.
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  • Access 2013 Advanced Essentials - Creating Basic Macros
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    Access 2013 Advanced Essentials – Creating Basic Macros

    $99.00
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  • Microsoft Word 365: Part 2: Controlling Text Flow
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    Microsoft Word 365: Part 2: Controlling Text Flow

    $99.00
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  • Excel 2016 Part 1: Modifying a Worksheet
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    Excel 2016 Part 1: Modifying a Worksheet

    $99.00
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  • Outlook 2013 Expert - Getting Started with Business Contact Manager, Part One
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    Outlook 2013 Expert – Getting Started with Business Contact Manager, Part One

    $99.00
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  • Microsoft Teams: Using Other Communication Tools
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    Microsoft Teams: Using Other Communication Tools

    $99.00
    In this course you will learn how to use chat, and manage meetings and files.
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  • Publisher 2010 Foundation - Advanced Tabs and Customization
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    Publisher 2010 Foundation – Advanced Tabs and Customization

    $99.00
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  • Microsoft 365 PowerPoint: Part 1: Modifying Objects in Your Presentation
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    Microsoft 365 PowerPoint: Part 1: Modifying Objects in Your Presentation

    $99.00
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  • Excel 2016 Part 1: Printing Workbook Contents
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    Excel 2016 Part 1: Printing Workbook Contents

    $99.00
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  • Excel 2013 Expert - Using Conditional Formatting
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    Excel 2013 Expert – Using Conditional Formatting

    $99.00
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  • Microsoft Office 365 Part 2: File Storage and Collaboration with OneDrive for Business
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    Microsoft Office 365 Part 2: File Storage and Collaboration with OneDrive for Business

    $99.00
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  • Creating a Top-Notch Talent Management Program
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    Creating a Top-Notch Talent Management Program

    $65.00
    In this course, you will learn about the various aspects of talent management, including performance management, succession planning, talent management programs, employee development strategies, and employee engagement plans.
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  • OneNote 2013 Advanced Essentials - Drawing Shapes, Part One
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    OneNote 2013 Advanced Essentials – Drawing Shapes, Part One

    $99.00
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  • Visio 2013 Advanced Essentials - Doing More with Shapes
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    Visio 2013 Advanced Essentials – Doing More with Shapes

    $99.00
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  • Microsoft Office 2016 - Transition Between 2007/2010: Working with Microsoft Access 2016
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    Microsoft Office 2016 – Transition Between 2007/2010: Working with Microsoft Access 2016

    $99.00
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  • Outlook 2013 Core Essentials - Using Social Networks
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    Outlook 2013 Core Essentials – Using Social Networks

    $99.00
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  • Microsoft Word Online: Working with Images
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    Microsoft Word Online: Working with Images

    $99.00
    In this course you will learn how to insert images, resize images, and adjust image appearance.
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  • OneNote 2013 Advanced Essentials - Managing Notebook Properties
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    OneNote 2013 Advanced Essentials – Managing Notebook Properties

    $99.00
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  • SharePoint Server 2013 Core Essentials - Advanced Customization Tasks
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    SharePoint Server 2013 Core Essentials – Advanced Customization Tasks

    $99.00
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  • The Practical Trainer
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    The Practical Trainer

    $99.00
    In this course, you will learn what makes a successful trainer and a successful training program. You will also learn about adult learning principles, the learning process, Kolbs experiential learning cycle, and learning styles. Youll even complete an assessment to help you identify your training preferences. Then, you will learn how to apply the learning cycle to assess needs, develop a program outline, choose training methods, design learning sequences, add some fun and games, and launch the program. You will also learn tips for delivering your program and managing difficult participants.
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  • Microsoft Word 365: Part 2: Using Templates
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    Microsoft Word 365: Part 2: Using Templates

    $99.00
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  • Microsoft Excel Online: Working with Data
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    Microsoft Excel Online: Working with Data

    $99.00
    In this course you will learn how to use formulas and functions, work with data, rows, and columns, and sort and filter data.
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  • Introduction to Microsoft Power BI: Getting Started
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    Introduction to Microsoft Power BI: Getting Started

    $99.00
    In this course you will learn how to describe the components of Power BI, work with Power BI files, connect to data sources with the Power BI desktop client, create a report and visualizations, and work with visualizations.
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  • Visio 2013 Expert - Creating Master Shapes
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    Visio 2013 Expert – Creating Master Shapes

    $99.00
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  • Windows 8 Foundation - Working with the Windows 8 Start Screen
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    Windows 8 Foundation – Working with the Windows 8 Start Screen

    $99.00
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  • PowerPoint 2013 Advanced Essentials - Using Notes Masters
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    PowerPoint 2013 Advanced Essentials – Using Notes Masters

    $99.00
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  • InfoPath 2010 Advanced - Using Rules with Your Form
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    InfoPath 2010 Advanced – Using Rules with Your Form

    $99.00
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  • Microsoft 365 Word: Part 3: Adding Reference Marks and Notes
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    Microsoft 365 Word: Part 3: Adding Reference Marks and Notes

    $99.00
    Add captions to objects Insert cross-references Add bookmarks and hyperlinks Insert footnotes and endnotes Add citations Insert a bibliography
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  • Word 2013 Advanced Essentials - Configuring Reviewer Settings
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    Word 2013 Advanced Essentials – Configuring Reviewer Settings

    $99.00
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  • Public Relations: Working with the Media
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    Public Relations: Working with the Media

    $60.00
    You are going to have a good grasp of the interview process when you are done with this course, from the perspective of a regular citizen or as a professional spokesperson. In addition to speaking to the media, you're going to learn how to pass your message along via a press release or media package. Libel and slander will come under consideration as well as various types of media outlets and the concept of a professional relationship with the media versus a personal one.
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  • InfoPath Designer 2013 Advanced Essentials - Adding Images to a Form
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    InfoPath Designer 2013 Advanced Essentials – Adding Images to a Form

    $99.00
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  • Visio 2013 Expert - Creating Shape Reports
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    Visio 2013 Expert – Creating Shape Reports

    $99.00
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  • SharePoint Designer 2010 Advanced - Using Data Views and Item Forms
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    SharePoint Designer 2010 Advanced – Using Data Views and Item Forms

    $99.00
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  • Word 2010 Advanced - Creating Equations and Charts
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    Word 2010 Advanced – Creating Equations and Charts

    $99.00
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  • Access 2013 Expert - Managing COM Add-Ins
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    Access 2013 Expert – Managing COM Add-Ins

    $99.00
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