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“CRM: An Introduction to Customer Relationship Management” has been added to your cart. View cart
  • PowerPoint 2013 Core Essentials - Customizing the Interface
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    PowerPoint 2013 Core Essentials – Customizing the Interface

    $99.00
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  • SharePoint Server 2013 Core Essentials - Working with the Project Summary
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    SharePoint Server 2013 Core Essentials – Working with the Project Summary

    $99.00
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  • Excel 2016 Part 3: Auditing Worksheets
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    Excel 2016 Part 3: Auditing Worksheets

    $99.00
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  • Outlook 2016 Part 2: Advanced Message Management
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    Outlook 2016 Part 2: Advanced Message Management

    $99.00
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  • InfoPath 2010 Intermediate - Managing InfoPath Designer Files
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    InfoPath 2010 Intermediate – Managing InfoPath Designer Files

    $99.00
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  • InfoPath 2010 Foundation - Starting Out
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    InfoPath 2010 Foundation – Starting Out

    $99.00
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  • Project 2013 Core Essentials - The Basics
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    Project 2013 Core Essentials – The Basics

    $99.00
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  • PowerPoint 2016 Part 2 - Adding SmartArt To A Presentation
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    PowerPoint 2016 Part 2 – Adding SmartArt To A Presentation

    $99.00
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  • Visio 2016 Part 1: Creating A Workflow Diagram
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    Visio 2016 Part 1: Creating A Workflow Diagram

    $99.00
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  • Microsoft 365 Outlook Part 1: Composing Messages
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    Microsoft 365 Outlook Part 1: Composing Messages

    $99.00
    Create an email message, check spelling and grammar, format message content, attach files and items to an email message, enhance an email message, and manage automatic message content.
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  • Developing Your Executive Presence
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    Developing Your Executive Presence

    $65.00
    This course is going to provide you with the boost you might need to get the most out of your inter-personal skills as you develop yourself into an executive with presence that will be the marvel of your coworkers and others you meet. It will help you consider the first impressions you make on others, your interpersonal skills, your speaking and listening skills, plus sharpens your leadership skills.
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  • Microsoft PowerPoint Online: Finishing Your Presentation
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    Microsoft PowerPoint Online: Finishing Your Presentation

    $99.00
    In this course you will learn how to apply animations and transitions, customize design options, work with comments, and co-author a presentation.
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  • Building Your Self Esteem and Assertiveness Skills
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    Building Your Self Esteem and Assertiveness Skills

    $99.00
    At the end of this course, you will be able to: define what the balanced scorecard is, identify the benefits of the scorecard, create a vision statement for the balanced scorecard, understand what corporate values, mission statements, and vision statements are and how they tie into the balanced scorecard process, determine if the balanced scorecard is right for your organization, describe the key elements of the balanced scorecard process, identify a strategy map, tactical action plan, and balanced scorecard, identify the components of supporting balanced scorecard plans, understand what processes you will need to support the balanced scorecard, and, identify the members of different balanced scorecard teams.
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  • Business Succession Planning: Developing and Maintaining a Succession Plan
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    Business Succession Planning: Developing and Maintaining a Succession Plan

    $65.00
    This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those plans, and evaluating the results.
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  • Introduction to Microsoft Power BI: Working with Reports and Visualizations
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    Introduction to Microsoft Power BI: Working with Reports and Visualizations

    $99.00
    In this course you will learn how to manage report pages, change report view options, work with visualizations and their data, and add static objects to a report.
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  • Crowdfunding Your Business
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    Crowdfunding Your Business

    $60.00
    This course will show you how to leverage all types of crowdsourcing (including microwork, macrowork, crowdvoting, crowdcontests, crowdwisdom, and crowdfunding) to kickstart your business growth.
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  • Windows 10 Part 2: Configuring System Settings
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    Windows 10 Part 2: Configuring System Settings

    $99.00
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  • English as a Second Language: A Workplace Communications Primer
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    English as a Second Language: A Workplace Communications Primer

    $60.00
    This is an opportunity to review and enhance your proficiency in listening, speaking, reading and writing. You will find that being aware of cultural and workplace influences will help keep them from creating barriers to communication. Practical information on selecting the right words, and combining them effectively to get your message across, will improve your verbal and written communication. Specific advice on email, videoconferencing, proposals, and selling your ideas will further improve your communication skills.
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  • InfoPath 2010 Foundation - Creating a Basic Form
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    InfoPath 2010 Foundation – Creating a Basic Form

    $99.00
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  • Word 2010 Foundation - Creating Documents
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    Word 2010 Foundation – Creating Documents

    $99.00
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  • Overcoming Objections to Nail the Sale
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    Overcoming Objections to Nail the Sale

    $55.00
    In this course, you will learn how to overcome objections, identify buying signals, and close the sale. You will also learn supporting skills, like building credibility, being observant, and communicating well.
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  • Windows 10 - Transition from Windows 8.1: Having Fun In Windows 10
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    Windows 10 – Transition from Windows 8.1: Having Fun In Windows 10

    $99.00
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  • Access 2010 Advanced - Pivoting Data
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    Access 2010 Advanced – Pivoting Data

    $99.00
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  • Microsoft 365 Outlook Part 1: Managing Your Calendar
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    Microsoft 365 Outlook Part 1: Managing Your Calendar

    $99.00
    View the calendar, manage appointments, manage meetings, and print your calendar.
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  • Word 2007 Advanced - Advanced Topics
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    Word 2007 Advanced – Advanced Topics

    $99.00
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  • Delegation: The Art Of Delegating Effectively
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    Delegation: The Art Of Delegating Effectively

    $75.00
    This course will teach you how delegation can make you more successful, ways that you can delegate, techniques for giving instructions, how to monitor delegation results, and how to give good feedback. You will also learn an eight-step delegation process that you can customize for any situation.
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  • How to Build Your Brand Image on Social Media
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    How to Build Your Brand Image on Social Media

    $55.00
    In this course you will look at various social media platforms and how they can be melded into your business to promote your brand. Along the way you will learn how to decide who your audience is, how to handle negative feedback as well as how to develop a complete social media plan.
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  • Outlook 2016 Part 1: Managing Your Messages
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    Outlook 2016 Part 1: Managing Your Messages

    $99.00
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  • Excel 2013 Advanced Essentials - Advanced PivotTable Features
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    Excel 2013 Advanced Essentials – Advanced PivotTable Features

    $99.00
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  • Business Contact Manager 2010 - Using Business Contact Manager
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    Business Contact Manager 2010 – Using Business Contact Manager

    $99.00
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  • Slack for Business: Communicating in Channels
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    Slack for Business: Communicating in Channels

    $99.00
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  • PowerPoint 2013 Advanced Essentials - Advanced Animation Techniques, Part Two
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    PowerPoint 2013 Advanced Essentials – Advanced Animation Techniques, Part Two

    $99.00
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  • Problem Solving and Decision Making
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    Problem Solving and Decision Making

    $65.00
    In this course, you will learn a three-phase problem solving process that you can apply to any situation. You will also learn techniques for creative thinking, how to make good group decisions, and ways to follow up on and evaluate decisions.
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  • Microsoft 365 Project: Part 1: Working with Project Resources
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    Microsoft 365 Project: Part 1: Working with Project Resources

    $99.00
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  • Publisher 2016: Getting Started with Microsoft Publisher 2016
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    Publisher 2016: Getting Started with Microsoft Publisher 2016

    $99.00
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  • Microsoft Access 365 Part 2: Distributing and Securing a Database
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    Microsoft Access 365 Part 2: Distributing and Securing a Database

    $99.00
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  • Microsoft 365 Excel: Part 1: Customizing the Excel Environment
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    Microsoft 365 Excel: Part 1: Customizing the Excel Environment

    $99.00
    Customize general, language, formula, proofing, and saving options Use Excels version control features Customize the ribbon and the Quick Access toolbar Customize the functionality of Excel by enabling add-ins Customize advanced and Trust Center options
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  • Access 2013 Core Essentials - Working with Tables and Records
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    Access 2013 Core Essentials – Working with Tables and Records

    $99.00
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  • Microsoft 365 Project: Part 2: Managing Task Structures
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    Microsoft 365 Project: Part 2: Managing Task Structures

    $99.00
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  • PowerPoint 2010 Advanced - Adding Multimedia to a Presentation
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    PowerPoint 2010 Advanced – Adding Multimedia to a Presentation

    $99.00
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