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“CRM: An Introduction to Customer Relationship Management” has been added to your cart. View cart
  • Orientation Handbook: Getting Employees Off to a Good Start
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    Orientation Handbook: Getting Employees Off to a Good Start

    $65.00
    In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs.
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  • Access 2010 Intermediate - Advanced File Tasks
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    Access 2010 Intermediate – Advanced File Tasks

    $99.00
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  • Outlook 2013 Core Essentials - Working with E-Mail Messages
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    Outlook 2013 Core Essentials – Working with E-Mail Messages

    $99.00
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  • InfoPath Designer 2013 Core Essentials - Inserting Controls
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    InfoPath Designer 2013 Core Essentials – Inserting Controls

    $99.00
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  • Acrobat XI Pro Part 1: Creating And Saving PDF Documents
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    Acrobat XI Pro Part 1: Creating And Saving PDF Documents

    $99.00
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  • Business Contact Manager 3 - Using Business Contact Manager
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    Business Contact Manager 3 – Using Business Contact Manager

    $99.00
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  • Microsoft Outlook Online: Working with Email Messages
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    Microsoft Outlook Online: Working with Email Messages

    $99.00
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  • Microsoft Word 365: Part 1: Adding Graphics
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    Microsoft Word 365: Part 1: Adding Graphics

    $99.00
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  • Meeting Management: The Art of Making Meetings Work
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    Meeting Management: The Art of Making Meetings Work

    $65.00
    In this course, you will learn how to prepare for meetings, develop agendas, lead a meeting, differentiate between process and content, use facilitation skills in a meeting, and manage difficult participants.
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  • Microsoft Access 365 Part 2: Managing Switchboards
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    Microsoft Access 365 Part 2: Managing Switchboards

    $99.00
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  • Project 2013 Expert - Advanced Task Management
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    Project 2013 Expert – Advanced Task Management

    $99.00
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  • Negotiating for Results
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    Negotiating for Results

    $75.00
    In this course, you will learn about the different types of negotiation, characteristics of a successful negotiator, and building win-win solutions. You will also learn about the four phases of negotiation: preparation, exchanging information, bargaining, and closing.
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  • OneNote 2013 Core Essentials - The Basics
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    OneNote 2013 Core Essentials – The Basics

    $99.00
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  • SharePoint Designer 2010 Advanced - Using Data Views and Item Forms
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    SharePoint Designer 2010 Advanced – Using Data Views and Item Forms

    $99.00
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  • Project 2010 Intermediate - Project Monitoring Tools
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    Project 2010 Intermediate – Project Monitoring Tools

    $99.00
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  • Excel 2013 Core Essentials - Working with Data
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    Excel 2013 Core Essentials – Working with Data

    $99.00
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  • Windows 10 Part 2: Working With Devices
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    Windows 10 Part 2: Working With Devices

    $99.00
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  • Publisher 2010 Foundation - Starting Out
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    Publisher 2010 Foundation – Starting Out

    $99.00
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  • Microsoft Sway: Working with Text and Images
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    Microsoft Sway: Working with Text and Images

    $99.00
    In this course you will learn how to format text, and add media to a Sway project.
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  • Windows 7 Advanced - Making Windows 7 Work for You
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    Windows 7 Advanced – Making Windows 7 Work for You

    $99.00
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  • Advanced Project Management
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    Advanced Project Management

    $75.00
    In this course, you will focus on two areas of advanced project management. The first area is advanced project management techniques, such as communication plans and status meetings. The second area is general management skills, such as building a winning team and rewarding team members.
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  • Excel 2013 Expert - Using Comments
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    Excel 2013 Expert – Using Comments

    $99.00
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  • InfoPath Designer 2013 Core Essentials - Using Rules to Validate Data
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    InfoPath Designer 2013 Core Essentials – Using Rules to Validate Data

    $99.00
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  • Access 2013 Advanced Essentials - Creating Basic Macros
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    Access 2013 Advanced Essentials – Creating Basic Macros

    $99.00
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  • Access 2007 Expert - Using Access to Collaborate
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    Access 2007 Expert – Using Access to Collaborate

    $99.00
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  • Publisher 2013 Core Essentials - The Basics
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    Publisher 2013 Core Essentials – The Basics

    $99.00
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  • Introduction to HTML and CSS Coding Part 2: How to Position Content
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    Introduction to HTML and CSS Coding Part 2: How to Position Content

    $99.00
    In this course, you will learn about positioning content with floats, clearing and containing floats, positioning with inline-block, and clearing white-space when using inline-block.
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  • Conducting Effective Performance Reviews
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    Conducting Effective Performance Reviews

    $65.00
    This in-depth course will cover the entire performance management process, various types of performance reviews, goal setting, feedback strategies, coaching tips, techniques for handling performance problems, and ways to maintain performance.
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  • Microsoft Excel Online: Working with Data
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    Microsoft Excel Online: Working with Data

    $99.00
    In this course you will learn how to use formulas and functions, work with data, rows, and columns, and sort and filter data.
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  • Word 2013 Advanced Essentials - Creating Outlines
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    Word 2013 Advanced Essentials – Creating Outlines

    $99.00
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  • InfoPath Designer 2013 Advanced Essentials - Adding Images to a Form
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    InfoPath Designer 2013 Advanced Essentials – Adding Images to a Form

    $99.00
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  • PowerPoint 2013 Expert - Embedding Objects in a Presentation
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    PowerPoint 2013 Expert – Embedding Objects in a Presentation

    $99.00
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  • Microsoft Excel Online: Adding Pictures and Shapes
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    Microsoft Excel Online: Adding Pictures and Shapes

    $99.00
    In this course you will learn how to insert pictures and shapes, and format shapes.
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  • Team Building: Developing High Performance Teams
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    Team Building: Developing High Performance Teams

    $65.00
    After you complete this course, you will understand how to apply the TORI model, Tuckman and Jensens five stages of team development, and Glenn Parkers 12 characteristics of effective teams to develop high-performance teams. You will also complete the Velsoft team player type assessment to help you identify how you behave in a team and how you can connect with others.
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  • Outlook 2010 Foundation - Sending E-Mail
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    Outlook 2010 Foundation – Sending E-Mail

    $99.00
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  • Publisher 2013 Advanced Essentials - Using Typography Tools
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    Publisher 2013 Advanced Essentials – Using Typography Tools

    $99.00
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  • Excel 2016 Part 1: Formatting a Worksheet
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    Excel 2016 Part 1: Formatting a Worksheet

    $99.00
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  • OneNote 2010 Advanced - Advanced Topics
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    OneNote 2010 Advanced – Advanced Topics

    $99.00
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  • OneNote 2013 Expert - Creating an Outline with OneNote
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    OneNote 2013 Expert – Creating an Outline with OneNote

    $99.00
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  • Branding: Creating and Managing Your Corporate Brand
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    Branding: Creating and Managing Your Corporate Brand

    $99.00
    This course will get you started on the road to creating a perfect brand. Youll learn how to develop a visual identity from start to finish, the basics of graphic design, and how to keep your brand energized and alive.
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