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  • Call Center Training: Sales and Customer Service Training for Call Center Agents
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    Call Center Training: Sales and Customer Service Training for Call Center Agents

    $99.00
    In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize.
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  • Word 2007 Foundation - The New Interface
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    Word 2007 Foundation – The New Interface

    $99.00
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  • OneNote 2013 Core Essentials - Using the Send To OneNote Tool
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    OneNote 2013 Core Essentials – Using the Send To OneNote Tool

    $99.00
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  • Access 2013 Expert - Managing COM Add-Ins
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    Access 2013 Expert – Managing COM Add-Ins

    $99.00
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  • Google G Suite Connect and Access: Google Plus
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    Google G Suite Connect and Access: Google Plus

    $99.00
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  • Word 2016 Part 1 - Editing a Document
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    Word 2016 Part 1 – Editing a Document

    $99.00
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  • Microsoft 365 PowerPoint: Part 1: Getting Started
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    Microsoft 365 PowerPoint: Part 1: Getting Started

    $99.00
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  • Access 2016 Part 2: Using Macros to Improve User Interface Design
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    Access 2016 Part 2: Using Macros to Improve User Interface Design

    $99.00
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  • Hiring for Success: Behavioral Interviewing Techniques
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    Hiring for Success: Behavioral Interviewing Techniques

    $70.00
    This course will take you through the hiring process from start to finish, including cost analysis, position profiles, finding candidates, screening resumes, testing candidates, interviewing (including different types of questions), evaluating responses, and reference checks. You will also learn about some of the problems commonly encountered in the hiring process and how to overcome them.
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  • Emotional Intelligence
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    Emotional Intelligence

    $65.00
    This course will introduce you to the history of emotional intelligence and what its all about. Youll explore the most popular theories, including the EI blueprint, Martin Seligmans ABCs of optimism, the VALUE and SOLER techniques, Ekmans seven basic emotions, and Plutchiks wheel. Youll also explore your personal values and vision statement to help guide you in your emotional intelligence development.
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  • Publisher 2010 Intermediate - Using Formatting and Language Tools
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    Publisher 2010 Intermediate – Using Formatting and Language Tools

    $99.00
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  • Excel 2007 Foundation - Getting Started
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    Excel 2007 Foundation – Getting Started

    $99.00
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  • Windows 10 - Navigating the New Windows Environment: Other Windows 10 Features
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    Windows 10 – Navigating the New Windows Environment: Other Windows 10 Features

    $99.00
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  • OneNote 2013 Advanced Essentials - Working with Sections and Section Groups
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    OneNote 2013 Advanced Essentials – Working with Sections and Section Groups

    $99.00
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  • Working Smarter: Using Technology to Your Advantage
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    Working Smarter: Using Technology to Your Advantage

    $99.00
    In this course, youll learn how to use technology to your advantage. Computers, various types of applications, software purchases, technical training, IT budgets, security, privacy, usage policies, ergonomics, instant messaging, and telecommuting are all covered.
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  • Publisher 2010 Foundation - The Publisher Interface
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    Publisher 2010 Foundation – The Publisher Interface

    $99.00
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  • Windows 10 - Part 1: Using Windows 10 Security Features
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    Windows 10 – Part 1: Using Windows 10 Security Features

    $99.00
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  • Business Ethics for the Office
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    Business Ethics for the Office

    $50.00
    In this course, you will learn what the terms ethics, morals, and values mean. Then, you will learn about several different ethical frameworks, including Kohlbergs six stages, philosophical approaches, personal values, and codes of ethics. You will also learn how to avoid ethical dilemmas, make ethical decisions, handle common ethical dilemmas, and recover from mistakes.
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  • Excel 2010 Intermediate - Adding the Finishing Touches
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    Excel 2010 Intermediate – Adding the Finishing Touches

    $99.00
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  • Publisher 2013 Core Essentials - Customizing the Interface
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    Publisher 2013 Core Essentials – Customizing the Interface

    $99.00
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  • Windows 8 Expert - Making Windows 8 Work for You
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    Windows 8 Expert – Making Windows 8 Work for You

    $99.00
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  • PowerPoint 2013 Core Essentials - Customizing the Interface
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    PowerPoint 2013 Core Essentials – Customizing the Interface

    $99.00
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  • SharePoint 2016 For Site Owners: Configuring Site Settings
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    SharePoint 2016 For Site Owners: Configuring Site Settings

    $99.00
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  • Microsoft OneNote Online: Working with Notes, Part One
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    Microsoft OneNote Online: Working with Notes, Part One

    $99.00
    In this course you will learn how to use formatting tools, and add images, tables, and other elements to a notebook.
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  • PowerPoint 2016 Part 2 - Collaborating on A Presentation
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    PowerPoint 2016 Part 2 – Collaborating on A Presentation

    $99.00
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  • Google G Suite Create: Google Slides
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    Google G Suite Create: Google Slides

    $99.00
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  • Excel 2016 Part 1: Printing Workbook Contents
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    Excel 2016 Part 1: Printing Workbook Contents

    $99.00
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  • Cannabis and the Workplace
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    Cannabis and the Workplace

    $65.00
    In this course, you are going to learn about cannabis, its effects on the individual, and the potential impact in the workplace. You will consider medical cannabis, the rights and obligations of employees and employers, and the intervention process as you deal proactively by having a comprehensive drug and alcohol policy.
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  • InfoPath 2010 Foundation - Creating a Basic Form
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    InfoPath 2010 Foundation – Creating a Basic Form

    $99.00
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  • Successfully Managing Change
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    Successfully Managing Change

    $99.00
    This course covers how to manage and cope with change and how to help those around you, too. Topics explored include understanding, accepting and reacting to change; and strategies for assisting with change to be accepted and implemented in the workplace.
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  • OneNote 2013 Expert - Working with Visio Files
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    OneNote 2013 Expert – Working with Visio Files

    $99.00
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  • SharePoint Designer 2013 Core Essentials - Creating and Modifying Sites
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    SharePoint Designer 2013 Core Essentials – Creating and Modifying Sites

    $99.00
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  • PowerPoint 2010 Foundation - Tab Overview, Part Two
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    PowerPoint 2010 Foundation – Tab Overview, Part Two

    $99.00
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  • Access 2013 Core Essentials - Formatting Tables
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    Access 2013 Core Essentials – Formatting Tables

    $99.00
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  • Microsoft 365 Excel: Part 2: Working with Graphical Objects
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    Microsoft 365 Excel: Part 2: Working with Graphical Objects

    $99.00
    Insert and modify graphical objects Layer and group graphical objects Incorporate SmartArt into your workbooks
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  • Access 2013 Advanced Essentials - Creating Subforms
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    Access 2013 Advanced Essentials – Creating Subforms

    $99.00
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  • Visio 2016 Part 1: Creating A Workflow Diagram
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    Visio 2016 Part 1: Creating A Workflow Diagram

    $99.00
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  • SharePoint Designer 2010 Foundation - Customizing Your Site
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    SharePoint Designer 2010 Foundation – Customizing Your Site

    $99.00
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  • PowerPoint 2016 Part 1: Preparing to Deliver Your Presentation
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    PowerPoint 2016 Part 1: Preparing to Deliver Your Presentation

    $99.00
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  • Influence and Persuasion
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    Influence and Persuasion

    $50.00
    In this course, you will learn how to speak persuasively, communicate with confidence, build rapport, develop a strong presentation, and leverage storytelling. Youll also receive an introduction to basic neuro linguistic programming techniques.
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