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  • Knowledge Management
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    Knowledge Management

    $60.00
    In this course, you will learn what knowledge is, what knowledge management is, how tacit and explicit knowledge are different, and the business benefits that knowledge management can bring. Then, you will learn about the knowledge management mix (which includes people, technology, and process) as well as a four step process for building your knowledge management framework. You will also learn about four knowledge management models: Bukowitz and Williams KM Process Framework, Gamble and Blackwells knowledge management matrix, Bothas process model, and Nonaka and Takeuchis spiral model. Implementation aspects, such as knowledge management teams, post-mortem plans, KMBOKs, Chief Knowledge Officers, and pilot programs, are covered as well.
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  • Managing Customer Service
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    Managing Customer Service

    $65.00
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  • Access 2013 Advanced Essentials - Advanced Query Tasks
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    Access 2013 Advanced Essentials – Advanced Query Tasks

    $99.00
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  • Word 2010 Expert - Working with References
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    Word 2010 Expert – Working with References

    $99.00
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  • Windows 10 - Navigating the New Windows Environment: Using Windows Store and Working with Universal Apps
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    Windows 10 – Navigating the New Windows Environment: Using Windows Store and Working with Universal Apps

    $99.00
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  • Windows 8 Expert - Hardware and Software
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    Windows 8 Expert – Hardware and Software

    $99.00
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  • Outlook 2016 Part 2: Sharing Workspaces With Others
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    Outlook 2016 Part 2: Sharing Workspaces With Others

    $99.00
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  • Word 2013 Advanced Essentials - Configuring Reviewer Settings
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    Word 2013 Advanced Essentials – Configuring Reviewer Settings

    $99.00
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  • Excel 2013 Advanced Essentials - Using Solver
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    Excel 2013 Advanced Essentials – Using Solver

    $99.00
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  • Outlook 2013 Core Essentials - Working with E-Mail Messages
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    Outlook 2013 Core Essentials – Working with E-Mail Messages

    $99.00
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  • Project 2010 Intermediate - Managing Resources
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    Project 2010 Intermediate – Managing Resources

    $99.00
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  • SharePoint Designer 2010 Intermediate - Creating Interactive SharePoint Pages
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    SharePoint Designer 2010 Intermediate – Creating Interactive SharePoint Pages

    $99.00
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  • Windows 10 Part 2: Securing System Data
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    Windows 10 Part 2: Securing System Data

    $99.00
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  • Microsoft Excel Online: Organizing Worksheet Data with Tables and Charts
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    Microsoft Excel Online: Organizing Worksheet Data with Tables and Charts

    $99.00
    In this course you will learn how to create and modify tables and charts.
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  • Excel 2007 Foundation - Excel Basics
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    Excel 2007 Foundation – Excel Basics

    $99.00
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  • Word 2013 Advanced Essentials - Using Macros
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    Word 2013 Advanced Essentials – Using Macros

    $99.00
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  • Project 2010 Intermediate - Working with Tasks
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    Project 2010 Intermediate – Working with Tasks

    $99.00
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  • InfoPath Designer 2013 Advanced Essentials - Creating Template Parts
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    InfoPath Designer 2013 Advanced Essentials – Creating Template Parts

    $99.00
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  • Excel 2013 Expert - Using Conditional Formatting
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    Excel 2013 Expert – Using Conditional Formatting

    $99.00
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  • Publisher 2013 Advanced Essentials - Working with Styles
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    Publisher 2013 Advanced Essentials – Working with Styles

    $99.00
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  • SharePoint Server 2013 Core Essentials - Configuring Your Site
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    SharePoint Server 2013 Core Essentials – Configuring Your Site

    $99.00
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  • Word 2013 Expert - Using Building Blocks and Quick Parts
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    Word 2013 Expert – Using Building Blocks and Quick Parts

    $99.00
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  • Project 2010 Foundation - Using and Customizing the Project Interface
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    Project 2010 Foundation – Using and Customizing the Project Interface

    $99.00
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  • Access 2007 Foundation - Creating a Database
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    Access 2007 Foundation – Creating a Database

    $99.00
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  • Microsoft 365 Excel: Part 2: Organizing Worksheet Data with Tables
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    Microsoft 365 Excel: Part 2: Organizing Worksheet Data with Tables

    $99.00
    Create and format tables Modify tables Use table references
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  • Becoming Management Material
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    Becoming Management Material

    $65.00
    After you complete this course, you will be able to define your role as a manager and identify how that role differs from other roles you have had, understand the management challenge and the new functions of management discover how you can prepare for and embrace the forces of change, identify ways to get you and your workspace organized and get a jump on the next crisis, identify your leadership profile and explore ways to use this knowledge to improve your success as a manager, enhance your ability to communicate with others in meetings and through presentations, and create an action plan for managing your career success.
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  • Selling Smarter
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    Selling Smarter

    $99.00
    In this course, you will learn why consultative and customer-focused selling are so important. Youll also learn about the sales cycle, setting goals, ways to increase your average sale, and where to find new clients.
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  • Outlook 2013 Core Essentials - Customizing the Interface
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    Outlook 2013 Core Essentials – Customizing the Interface

    $99.00
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  • Inventory Management: The Nuts and Bolts
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    Inventory Management: The Nuts and Bolts

    $75.00
    In this course, you will learn about all aspects of inventory management, including common terms, the inventory cycle, how to maintain inventory accuracy, and what some of the latest trends are.
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  • OneNote 2016: Sharing And Collaborating With Notebooks
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    OneNote 2016: Sharing And Collaborating With Notebooks

    $99.00
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  • Microsoft 365 PowerPoint: Part 2: Securing and Distributing a Presentation
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    Microsoft 365 PowerPoint: Part 2: Securing and Distributing a Presentation

    $99.00
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  • Vendor Management Essentials
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    Vendor Management Essentials

    $75.00
    This course will take you through a Vendor Management process including outlining a Vendor Policy Document, developing Vendor Key Performance Indicators, assessing of potential vendor risk, describing components of a vendor contract, and monitoring the performance and relationship of vendors using questionnaires, form and auditing.
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  • Employability Skills: Skills Needed for Workplace Success
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    Employability Skills: Skills Needed for Workplace Success

    $65.00
    Upon completing this course, you are going to know approaches to being an effective team member, how it feels to experience change and ways to be flexible in times of change and to approach problem-solving. You will also identify tips for giving and receiving feedback, learn ways to recognize self-confident behaviors in the workplace, and learn a three-step process to building self-confidence.
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  • Windows 10 - Transition from Windows 8.1: Customizing The Windows 10 Environment
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    Windows 10 – Transition from Windows 8.1: Customizing The Windows 10 Environment

    $99.00
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  • Project 2013 Core Essentials - Creating a Timeline
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    Project 2013 Core Essentials – Creating a Timeline

    $99.00
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  • OneNote 2013 Expert - Working with Versions
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    OneNote 2013 Expert – Working with Versions

    $99.00
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  • Business Process Management
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    Business Process Management

    $60.00
    To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered.
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  • Excel 2016 Part 2 - Enhancing Workbooks
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    Excel 2016 Part 2 – Enhancing Workbooks

    $99.00
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  • InfoPath Filler 2013 Core Essentials - Customizing the Interface
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    InfoPath Filler 2013 Core Essentials – Customizing the Interface

    $99.00
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  • PowerPoint 2016 Part 2 - Customizing Design Templates
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    PowerPoint 2016 Part 2 – Customizing Design Templates

    $99.00
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