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Call Center Training: Sales and Customer Service Training for Call Center Agents
$99.00In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Microsoft PowerPoint Online: Working with Images and Shapes
$99.00In this course you will learn how to insert graphics, modify and format objects, and adjust image appearance. -
Microsoft OneNote Online: Finalizing a Notebook
$99.00In this course you will learn how to use proofing tools, share and collaborate on notebooks, and work with notebook versions. -
Managing the Virtual Workplace
$65.00This course will teach managers and supervisors how to prepare employees for the virtual workplace, create telework programs, build virtual teams, leverage technology, and overcome cultural barriers.
