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  • Call Center Training: Sales and Customer Service Training for Call Center Agents
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    Call Center Training: Sales and Customer Service Training for Call Center Agents

    $99.00
    In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize.
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  • Access 2013 Expert - Advanced Form Tasks, Part Three
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    Access 2013 Expert – Advanced Form Tasks, Part Three

    $99.00
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  • Microsoft Outlook Online: Using the Tasks Workspace
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    Microsoft Outlook Online: Using the Tasks Workspace

    $99.00
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  • Leadership Skills for Supervisors
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    Leadership Skills for Supervisors

    $75.00
    Upon completion of the Leadership Skills for Supervisors course, you should be familiar with methods for prioritizing, planning and managing your time, you should be able to identify your primary leadership style and other styles, you should be aware of ways to meet the needs of employees through communication and coaching, and how to manage conflict.
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  • Visio 2013 Core Essentials - Formatting the Page
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    Visio 2013 Core Essentials – Formatting the Page

    $99.00
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  • Access 2016 Part 1: Querying a Database
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    Access 2016 Part 1: Querying a Database

    $99.00
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  • Upgrading to Windows 8.1 - Working with the Windows 8.1 Desktop
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    Upgrading to Windows 8.1 – Working with the Windows 8.1 Desktop

    $99.00
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  • Becoming a Progressive Employer: Setting Trends Instead of Following Them
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    Becoming a Progressive Employer: Setting Trends Instead of Following Them

    $75.00
    In this course, you will gain an understanding of what being progressive means, and then take time to truly examine this concept through activities and discussion. You will look at the process involved in going from the status quo to being progressive, along with how to develop or enhance a progressive mindset and innovative ideas. The last part of the course involves understanding the importance of a succession plan to a progressive organization.
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  • Visio 2013 Expert - Creating Master Shapes
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    Visio 2013 Expert – Creating Master Shapes

    $99.00
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  • Giving Effective Feedback
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    Giving Effective Feedback

    $75.00
    In this course, you will learn about the essential elements of feedback, important communication techniques, and a framework for informal and formal feedback. Youll also learn some tips for receiving feedback.
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  • Excel 2007 Intermediate - Advanced File Tasks
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    Excel 2007 Intermediate – Advanced File Tasks

    $99.00
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  • OneNote 2010 Intermediate - Managing OneNote Files
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    OneNote 2010 Intermediate – Managing OneNote Files

    $99.00
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  • SharePoint Designer 2013 Core Essentials - Creating and Modifying Sites
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    SharePoint Designer 2013 Core Essentials – Creating and Modifying Sites

    $99.00
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  • Project 2010 Advanced - Advanced Topics
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    Project 2010 Advanced – Advanced Topics

    $99.00
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  • Accounting Skills for New Supervisors
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    Accounting Skills for New Supervisors

    $70.00
    In course, you will learn the basics of accounting, including financial terms, generally accepted accounting principles, the accounting cycle, key financial reports, financial analysis tools, and budgeting.
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  • Access 2010 Intermediate - Working with Tables
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    Access 2010 Intermediate – Working with Tables

    $99.00
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  • The Practical Trainer
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    The Practical Trainer

    $99.00
    In this course, you will learn what makes a successful trainer and a successful training program. You will also learn about adult learning principles, the learning process, Kolbs experiential learning cycle, and learning styles. Youll even complete an assessment to help you identify your training preferences. Then, you will learn how to apply the learning cycle to assess needs, develop a program outline, choose training methods, design learning sequences, add some fun and games, and launch the program. You will also learn tips for delivering your program and managing difficult participants.
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  • Microsoft Access 365: Part 1: Working with Table Data
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    Microsoft Access 365: Part 1: Working with Table Data

    $99.00
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  • Visio 2010 Advanced - Customizing Shapes
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    Visio 2010 Advanced – Customizing Shapes

    $99.00
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  • Access 2010 Advanced - Advanced Data Management
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    Access 2010 Advanced – Advanced Data Management

    $99.00
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  • Project 2013 Expert - File Management Tools
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    Project 2013 Expert – File Management Tools

    $99.00
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  • Word 2007 Advanced - Using Styles
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    Word 2007 Advanced – Using Styles

    $99.00
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  • Webinars Planning 101
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    Webinars Planning 101

    $25.00
    This course is going to teach you to understand what webinars are and why they are important. You will also learn best practices for implementation and development of webinars. You are going to learn the appropriate structure and platform for your webinar and also how to outline a webinar.
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  • PowerPoint 2013 Advanced Essentials - Using Handout Masters
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    PowerPoint 2013 Advanced Essentials – Using Handout Masters

    $99.00
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  • Outlook 2016 Part 1: Managing Your Calendar
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    Outlook 2016 Part 1: Managing Your Calendar

    $99.00
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  • Outlook 2016 Part 1: Managing Your Messages
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    Outlook 2016 Part 1: Managing Your Messages

    $99.00
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  • Excel 2016 Part 3: Working with Multiple Workbooks
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    Excel 2016 Part 3: Working with Multiple Workbooks

    $99.00
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  • Publisher 2013 Core Essentials - Working with Objects
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    Publisher 2013 Core Essentials – Working with Objects

    $99.00
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  • Project Planning: All You Need to Know
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    Project Planning: All You Need to Know

    $65.00
    Once you complete this course you will have learned several valuable new skills that will allow you to properly plan for a project. You will come away from this course knowing about project management basics and how to being project planning. You will learn about the Work Breakdown Structure, how to prepare a basic schedule and all about Resource Breakdown Structures. You will conclude this course by learning about project planning worksheets.
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  • Microsoft Office 365 Part 2: Managing Security, Compliance, and Domain Settings
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    Microsoft Office 365 Part 2: Managing Security, Compliance, and Domain Settings

    $99.00
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  • Outlook 2016 Part 2: Advanced Message Management
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    Outlook 2016 Part 2: Advanced Message Management

    $99.00
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  • Excel 2013 Expert - Using Power View, Part Two
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    Excel 2013 Expert – Using Power View, Part Two

    $99.00
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  • Excel 2010 Foundation - Getting Started
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    Excel 2010 Foundation – Getting Started

    $99.00
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  • Access 2016 Part 1: Additional Reporting Options
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    Access 2016 Part 1: Additional Reporting Options

    $99.00
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  • Excel 2016 PowerPivot: Getting Started With Power Pivot
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    Excel 2016 PowerPivot: Getting Started With Power Pivot

    $99.00
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  • Creating a Workplace Wellness Program
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    Creating a Workplace Wellness Program

    $50.00
    To begin this course, you will consider the benefits of workplace wellness programs. Then, you will learn how to create a wellness committee, outline a wellness program, gather support for it, perform appropriate research (including a needs analysis), design an appropriate package, and get buy-in for it. You will also learn how to implement the wellness program, evaluate how it is doing, and present the results in a tangible manner.
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  • Word 2013 Core Essentials - Inserting Art and Objects, Part One
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    Word 2013 Core Essentials – Inserting Art and Objects, Part One

    $99.00
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  • Online Business 101
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    Online Business 101

    $55.00
    This course will lead you from your idea to your online business. It will take a look at important components such as business plans and marketing while touching upon payments, online marketplaces, and much more. With those topics covered you will have the skills to become an online entrepreneur.
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  • Access 2013 Advanced Essentials - Creating Modal Dialog Boxes
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    Access 2013 Advanced Essentials – Creating Modal Dialog Boxes

    $99.00
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  • Project 2013 Expert - Formatting the Gantt Chart, Part Two
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    Project 2013 Expert – Formatting the Gantt Chart, Part Two

    $99.00
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