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“CRM: An Introduction to Customer Relationship Management” has been added to your cart. View cart
  • Microsoft PowerPoint Online: Working with SmartArt
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    Microsoft PowerPoint Online: Working with SmartArt

    $99.00
    In this course you will learn how to create, modify, and format SmartArt.
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  • InfoPath Filler 2013 Core Essentials - Using Advanced Controls, Part Two
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    InfoPath Filler 2013 Core Essentials – Using Advanced Controls, Part Two

    $99.00
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  • OneNote 2013 Advanced Essentials - Drawing Shapes, Part One
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    OneNote 2013 Advanced Essentials – Drawing Shapes, Part One

    $99.00
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  • Knowledge Management
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    Knowledge Management

    $60.00
    In this course, you will learn what knowledge is, what knowledge management is, how tacit and explicit knowledge are different, and the business benefits that knowledge management can bring. Then, you will learn about the knowledge management mix (which includes people, technology, and process) as well as a four step process for building your knowledge management framework. You will also learn about four knowledge management models: Bukowitz and Williams KM Process Framework, Gamble and Blackwells knowledge management matrix, Bothas process model, and Nonaka and Takeuchis spiral model. Implementation aspects, such as knowledge management teams, post-mortem plans, KMBOKs, Chief Knowledge Officers, and pilot programs, are covered as well.
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  • InfoPath 2010 Foundation - Starting Out
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    InfoPath 2010 Foundation – Starting Out

    $99.00
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  • SharePoint Server 2013 Core Essentials - Customizing Your Site
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    SharePoint Server 2013 Core Essentials – Customizing Your Site

    $99.00
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  • Excel 2013 Core Essentials - Using Basic Excel Tools
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    Excel 2013 Core Essentials – Using Basic Excel Tools

    $99.00
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  • InfoPath 2010 Advanced - Using Rules with Your Form
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    InfoPath 2010 Advanced – Using Rules with Your Form

    $99.00
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  • Windows 10 - Part 1: Using Windows Store Apps and Navigation Features
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    Windows 10 – Part 1: Using Windows Store Apps and Navigation Features

    $99.00
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  • Microsoft 365 Project: Part 2: Generating Project Views
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    Microsoft 365 Project: Part 2: Generating Project Views

    $99.00
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  • Access 2013 Expert - Advanced Form Tasks, Part One
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    Access 2013 Expert – Advanced Form Tasks, Part One

    $99.00
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  • InfoPath Filler 2013 Core Essentials - Customizing the Interface
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    InfoPath Filler 2013 Core Essentials – Customizing the Interface

    $99.00
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  • SharePoint Server 2010 - Advanced SharePoint Tasks
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    SharePoint Server 2010 – Advanced SharePoint Tasks

    $99.00
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  • PowerPoint 2016 Part 1: Modifying Objects in Your Presentation
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    PowerPoint 2016 Part 1: Modifying Objects in Your Presentation

    $99.00
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  • Microsoft 365 Project: Part 1: Working with Project Tasks
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    Microsoft 365 Project: Part 1: Working with Project Tasks

    $99.00
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  • Access 2007 Foundation - Creating a Database
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    Access 2007 Foundation – Creating a Database

    $99.00
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  • Visio 2010 Foundation - Starting Out
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    Visio 2010 Foundation – Starting Out

    $99.00
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  • Microsoft Word Online: Formatting Text and Paragraphs
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    Microsoft Word Online: Formatting Text and Paragraphs

    $99.00
    In this course you will learn how to apply character formatting, create lists, control paragraph layout, and apply styles to text.
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  • Creating a Google AdWords Campaign
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    Creating a Google AdWords Campaign

    $55.00
    In this one-day course, you will learn how Google AdWords work, what pay per click means, the importance of correctly setting an AdWord budget, how to select keywords and set up ad groups, how to design a compelling ad, and how to make adjustments to increase success.
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  • Prospecting for Leads Like a Pro
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    Prospecting for Leads Like a Pro

    $65.00
    This course will teach you how to identify your target market, use a prospect dashboard, and set goals. You will also learn how to find prospects through networking, trade shows, lost accounts, and cold calls.
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  • Microsoft Word 365: Part 2: Customizing Formats Using Styles and Themes
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    Microsoft Word 365: Part 2: Customizing Formats Using Styles and Themes

    $99.00
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  • Word 2010 Foundation - Doing More With Text
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    Word 2010 Foundation – Doing More With Text

    $99.00
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  • Microsoft PowerPoint Online: Developing a PowerPoint Presentation
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    Microsoft PowerPoint Online: Developing a PowerPoint Presentation

    $99.00
    In this course you will learn how to build a presentation, edit text and objects, and format text and paragraphs.
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  • Visio 2010 Advanced - Adding Data to Your Graphics
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    Visio 2010 Advanced – Adding Data to Your Graphics

    $99.00
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  • Excel 2013 Core Essentials - Formatting Text
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    Excel 2013 Core Essentials – Formatting Text

    $99.00
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  • InfoPath Designer 2013 Advanced Essentials - Working with XML Form Templates
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    InfoPath Designer 2013 Advanced Essentials – Working with XML Form Templates

    $99.00
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  • Microsoft Sway: Working with Text and Images
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    Microsoft Sway: Working with Text and Images

    $99.00
    In this course you will learn how to format text, and add media to a Sway project.
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  • OneNote 2007 - Editing Notes
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    OneNote 2007 – Editing Notes

    $99.00
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  • Becoming a Progressive Employer: Setting Trends Instead of Following Them
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    Becoming a Progressive Employer: Setting Trends Instead of Following Them

    $75.00
    In this course, you will gain an understanding of what being progressive means, and then take time to truly examine this concept through activities and discussion. You will look at the process involved in going from the status quo to being progressive, along with how to develop or enhance a progressive mindset and innovative ideas. The last part of the course involves understanding the importance of a succession plan to a progressive organization.
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  • Growth Hacking
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    Growth Hacking

    $55.00
    In this one-day course, you will learn how to: identify the growth hacking mindset, recognize the differences between growth hacking and marketing, identify the customer need your business can fill, create and implement product placement and services to fit the need, learn and practice techniques of growth hacking, review and practice growth marketing strategies, identify the essentials of conversion and optimization, and create your own growth hacking plan.
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  • Visio 2013 Core Essentials - Formatting Shapes
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    Visio 2013 Core Essentials – Formatting Shapes

    $99.00
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  • Visio 2010 Advanced - Adding Drawings and Charts to Your Diagram
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    Visio 2010 Advanced – Adding Drawings and Charts to Your Diagram

    $99.00
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  • Excel 2016 Part 1: Customizing the Excel Environment
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    Excel 2016 Part 1: Customizing the Excel Environment

    $99.00
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  • Windows 7 Foundation - The Basic Windows 7 Applications
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    Windows 7 Foundation – The Basic Windows 7 Applications

    $99.00
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  • Microsoft 365 Project: Part 2: Managing the Project Environment
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    Microsoft 365 Project: Part 2: Managing the Project Environment

    $99.00
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  • Project 2013 Expert - Formatting the Gantt Chart, Part One
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    Project 2013 Expert – Formatting the Gantt Chart, Part One

    $99.00
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  • SharePoint Server 2013 Core Essentials - Creating a Project Summary
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    SharePoint Server 2013 Core Essentials – Creating a Project Summary

    $99.00
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  • Access 2007 Intermediate - Working with Reports
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    Access 2007 Intermediate – Working with Reports

    $99.00
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  • Windows 7 Advanced - Making Windows 7 Work for You
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    Windows 7 Advanced – Making Windows 7 Work for You

    $99.00
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  • Trade Shows: Getting the Most Out of Your Trade Show Experience
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    Trade Shows: Getting the Most Out of Your Trade Show Experience

    $99.00
    You are going to learn about people who attend trade shows and how to interact with them. You are also going to learn about the importance of pre-show promotion and then follow up afterwards. These topics will be explored in great depth as they get broken down into areas such as creating good opening lines and good conversations, targeted promotional giveaways, booth behavior, and prospecting activities.
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