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“CRM: An Introduction to Customer Relationship Management” has been added to your cart. View cart
  • Improving Processes With Gap Analysis
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    Improving Processes With Gap Analysis

    $99.00
    You will learn how to embrace Process Improvement with Gap Analysis during this course which provides you with the knowledge of what gap analysis is, examples, templates, and the guidance to implement an analysis in your situation.
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  • Upgrading to Windows 8.1 - Getting Started
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    Upgrading to Windows 8.1 – Getting Started

    $99.00
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  • Word 2010 Foundation - Starting Out
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    Word 2010 Foundation – Starting Out

    $99.00
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  • Word 2013 Core Essentials - Formatting Text, Part Two
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    Word 2013 Core Essentials – Formatting Text, Part Two

    $99.00
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  • Publisher 2013 Advanced Essentials - Working with Multiple Objects
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    Publisher 2013 Advanced Essentials – Working with Multiple Objects

    $99.00
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  • Excel 2007 Advanced - Advanced Excel Tasks
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    Excel 2007 Advanced – Advanced Excel Tasks

    $99.00
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  • Microsoft Access 365: Part 1: Generate Reports
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    Microsoft Access 365: Part 1: Generate Reports

    $99.00
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  • Microsoft 365 Outlook Part 1: Getting Started With Outlook 365
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    Microsoft 365 Outlook Part 1: Getting Started With Outlook 365

    $99.00
    Navigate the Outlook interface, perform basic email functions, and use Outlook help.
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  • OneNote 2013 Expert - Customizing OneNote, Part Two
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    OneNote 2013 Expert – Customizing OneNote, Part Two

    $99.00
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  • Anger Management: Understanding Anger
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    Anger Management: Understanding Anger

    $65.00
    This course will help you identify how anger is affecting you. You will also learn about the anger process, trigger thoughts, behavior types, and coping strategies.
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  • 10-Minute Presentations
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    10-Minute Presentations

    $99.00
    At the end of this workshop, you will be able to know and use essentials of a good presentation, choose platforms that enhance your message and reach, set goals and timelines for your presentation, create engaging narrative from outline through final draft, edit and polish your presentation, offer and receive peer review and, develop best practices for future presentations.
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  • PowerPoint 2013 Advanced Essentials - Using Notes Masters
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    PowerPoint 2013 Advanced Essentials – Using Notes Masters

    $99.00
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  • Access 2013 Advanced Essentials - Using Access with SharePoint Server
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    Access 2013 Advanced Essentials – Using Access with SharePoint Server

    $99.00
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  • PowerPoint 2010 Intermediate - Working With Pictures
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    PowerPoint 2010 Intermediate – Working With Pictures

    $99.00
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  • InfoPath Designer 2013 Core Essentials - Your First Form
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    InfoPath Designer 2013 Core Essentials – Your First Form

    $99.00
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  • Excel 2010 Foundation - Excel Basics
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    Excel 2010 Foundation – Excel Basics

    $99.00
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  • PowerPoint 2013 Expert - Creating Macros
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    PowerPoint 2013 Expert – Creating Macros

    $99.00
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  • Mastering A Job Interview
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    Mastering A Job Interview

    $80.00
    In this course, you will learn how to prepare for and participate in a job interview. Well share the types of questions to expect, as well as the questions that you should think about asking. You will also learn how to prepare for second interviews, testing, and shadowing, as well as how to follow up after an interview.
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  • Word 2013 Core Essentials - Formatting Text, Part One
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    Word 2013 Core Essentials – Formatting Text, Part One

    $99.00
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  • PowerPoint 2013 Core Essentials - Saving and Sharing Your Presentation
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    PowerPoint 2013 Core Essentials – Saving and Sharing Your Presentation

    $99.00
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  • Windows 10 Part 2: Securing System Data
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    Windows 10 Part 2: Securing System Data

    $99.00
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  • Project 2016 Part 2: Generating Project Views
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    Project 2016 Part 2: Generating Project Views

    $99.00
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  • Outlook 2013 Expert - Using the Address Book, Part One
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    Outlook 2013 Expert – Using the Address Book, Part One

    $99.00
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  • PowerPoint 2013 Core Essentials - Advanced Slide Tasks
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    PowerPoint 2013 Core Essentials – Advanced Slide Tasks

    $99.00
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  • SharePoint Designer 2010 Advanced - Using InfoPath 2010 with SharePoint Designer 2010
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    SharePoint Designer 2010 Advanced – Using InfoPath 2010 with SharePoint Designer 2010

    $99.00
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  • Excel 2016 Part 1: Customizing the Excel Environment
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    Excel 2016 Part 1: Customizing the Excel Environment

    $99.00
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  • Microsoft OneNote Online: Getting Started
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    Microsoft OneNote Online: Getting Started

    $99.00
    In this course you will learn how to get started with OneNote Online, set up a notebook, manage pages and sections, and print and view notebooks.
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  • Excel 2007 Foundation - Printing and Viewing your Workbook
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    Excel 2007 Foundation – Printing and Viewing your Workbook

    $99.00
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  • PowerPoint 2016 Part 1: Adding Graphical Elements to Your Presentation
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    PowerPoint 2016 Part 1: Adding Graphical Elements to Your Presentation

    $99.00
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  • PowerPoint 2010 Advanced - Creating Advanced Types of Shows
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    PowerPoint 2010 Advanced – Creating Advanced Types of Shows

    $99.00
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  • Access 2010 Advanced - Advanced Data Management
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    Access 2010 Advanced – Advanced Data Management

    $99.00
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  • Publisher 2013 Core Essentials - Using Business Information
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    Publisher 2013 Core Essentials – Using Business Information

    $99.00
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  • Communications for Small Business Owners
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    Communications for Small Business Owners

    $85.00
    If you are new to the communications highway, this course will provide the foundation for future development. If your company has some communications expertise, this course will help you strengthen and polish your essential components.
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  • InfoPath 2010 Foundation - Publishing and Printing Your Form
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    InfoPath 2010 Foundation – Publishing and Printing Your Form

    $99.00
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  • Excel 2013 Advanced Essentials - Using PowerPivot
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    Excel 2013 Advanced Essentials – Using PowerPivot

    $99.00
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  • Excel 2010 Foundation - Printing and Viewing Your Workbook
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    Excel 2010 Foundation – Printing and Viewing Your Workbook

    $99.00
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  • OneNote 2010 Intermediate - Adding Shapes and Images to Notes
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    OneNote 2010 Intermediate – Adding Shapes and Images to Notes

    $99.00
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  • Microsoft Skype for Business 2016: Working with Messages and Contacts
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    Microsoft Skype for Business 2016: Working with Messages and Contacts

    $99.00
    In this course you will learn how to send instant messages and use related features, manage contacts, and customize the contacts view.
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  • Microsoft 365 Word: Part 3: Forms
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    Microsoft 365 Word: Part 3: Forms

    $99.00
    Create forms Manipulate forms Convert form data
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  • Managing Anger & Violence in the Workplace
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    Managing Anger & Violence in the Workplace

    $55.00
    In this course, you will learn a nine-stage plan to help organizations prevent violence. You will also learn how to respond to violent incidents, manage anger, and implement design and hiring practices that will keep employees safe.
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